Returns

To request a return, please contact us at info@ricewaterstore.com and include your order number.

Make sure the product is securely packaged to prevent damage during transit.

Return shipping costs are the responsibility of the customer.

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Refunds

Once we have received the product in good condition, the refund will be processed within 5 business days to your original payment method.

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Uncollected Orders

It is the responsibility of the customer to collect their package on time from the pickup point.

If an order is not collected and is returned to us, we are unable to issue a refund.